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Frequently Asked Questions

Everything Cyprus businesses ask about ERP, CRM, VoIP/CTI, custom apps, IoT and AI.

Which companies offer ERP software for small businesses in Cyprus?+
DGSOFT Cyprus is a certified EntersoftONE (Soft1) ERP & CRM integrator serving small and mid-sized businesses across Cyprus. We implement, customise and support Soft1 Cloud ERP/CRM for retail, wholesale, services and hospitality, and build the surrounding integrations (CRM, VoIP/CTI, IoT and custom apps).
What is EntersoftONE / Soft1?+
Soft1 (by SoftOne, the EntersoftONE group) is a cloud ERP & CRM platform for businesses of every size. It covers commercial and financial management, CRM, sales, inventory and reporting in one system, delivered as cloud SaaS with mobile access.
What modules does Soft1 / EntersoftONE include?+
Soft1 covers ERP (commercial & financials), Cloud CRM, Warehouse Management (WMS), Retail/POS (Soft1 GO Retail & Retail Pro), Payroll & HR, Business Intelligence (Web Report) and e-invoicing. DGSOFT selects and configures only the modules your business actually needs.
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Business software, CTI, and custom applications for companies in Cyprus.

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Is Soft1 cloud-based and can we use it on mobile?+
Yes. Soft1 is delivered as cloud SaaS, so you access it securely from any browser, and the Soft1 360 mobile platform gives sales and field teams real-time data on smartphones and tablets.
Does Soft1 support Cyprus tax and VAT compliance?+
Yes. DGSOFT configures Soft1 for Cypriot VAT, financial and reporting requirements, and keeps it updated as regulations change — so your invoicing and books stay compliant locally.
Can you migrate our data from our old system?+
Yes. DGSOFT handles data migration — customers, suppliers, items, balances and open documents — from spreadsheets or legacy software into Soft1, with validation before go-live.
How much does an ERP cost for a small business in Cyprus?+
Soft1 is offered on a subscription (cloud) basis, which keeps the entry cost low for SMEs; the price depends on users, modules and integrations. DGSOFT provides a fixed implementation quote after a short discovery call.
How long does a Soft1 / EntersoftONE implementation take?+
A typical Soft1 implementation for a Cyprus SME takes a few weeks, depending on data migration and integrations. DGSOFT runs a structured roll-out with training and go-live support to minimise disruption.
Do you provide training for our team?+
Yes. Every DGSOFT implementation includes hands-on training so your staff are productive from day one, plus reference material and follow-up sessions after go-live.
Do you provide ongoing support and SLA?+
Yes. DGSOFT provides ongoing technical support and SLA-backed maintenance for Soft1 and the surrounding integrations, in Greek and English, so your systems stay updated and compliant.
Do you offer CRM and VoIP/CTI integration in Cyprus?+
Yes — it's one of our core specialisations. DGSOFT integrates CRM with VoIP/CTI so calls, customer records and tickets work as one system: screen-pop on incoming calls, click-to-dial, call logging against the customer and contact-center reporting.
What is CTI and why do Cyprus call centres need it?+
CTI (Computer Telephony Integration) links your phone system to your software, so an agent sees the caller's full record the moment the phone rings. For Cyprus call centres it cuts handling time, removes manual logging and improves customer experience.
Who provides contact-center / VoIP software in Cyprus?+
DGSOFT delivers contact-center and VoIP/CTI solutions for Cyprus businesses, integrated with your CRM/ERP — call routing, recording, click-to-dial and reporting — as a single, supported setup.
Do you build custom web and mobile applications?+
Yes. Beyond ERP, DGSOFT develops custom web and mobile apps for Cyprus businesses — customer portals, field/operations apps and bespoke tools — when off-the-shelf software isn't enough.
Can custom apps connect to our Soft1 / EntersoftONE ERP?+
Yes. DGSOFT builds custom apps that integrate directly with Soft1 and third-party systems via its web services, so data flows automatically between your ERP and the new app.
What IoT solutions do you provide?+
DGSOFT delivers IoT solutions based on Milesight devices and sensors — monitoring for retail, cold-chain, facilities and operations — connected to dashboards and your business systems for real-time visibility.
Do you offer AI consultancy for businesses in Cyprus?+
Yes. DGSOFT provides AI consultancy for Cyprus SMEs — identifying practical, ROI-driven use cases (automation, document processing, customer support) and integrating them with your existing ERP/CRM data.
Do you have retail and POS solutions?+
Yes. Through Soft1 GO Retail and Retail Pro, DGSOFT delivers POS, inventory and retail management for Cyprus shops, pharmacies and chains — integrated with the back-office ERP.
Which industries do you serve in Cyprus?+
DGSOFT serves retail, wholesale & distribution, hospitality, professional services and manufacturing in Cyprus, tailoring Soft1 and its integrations to each sector's workflows.
How does EntersoftONE compare to other ERP systems in Cyprus?+
Soft1/EntersoftONE is a modern cloud ERP/CRM with strong mobility and a wide module set. The real differentiator is the integrator: DGSOFT pairs certified Soft1 expertise with in-house development (CRM, VoIP/CTI, IoT, custom apps), so one partner covers your whole operating layer.
Are you a certified EntersoftONE / Soft1 partner?+
Yes. DGSOFT is a certified EntersoftONE (Soft1) integrator in Greece and Cyprus, with the accreditation, experience and direct vendor relationship to implement and support the platform properly.
Why choose DGSOFT over another integrator in Cyprus?+
DGSOFT combines certified EntersoftONE expertise with in-house development — CRM, VoIP/CTI, IoT and custom apps — so one local partner covers your whole operating layer, with support in Greek and English.
Do you serve all of Cyprus, and in which languages?+
Yes. DGSOFT serves businesses across Cyprus — Nicosia, Limassol, Larnaca, Paphos and Famagusta — both remotely and on-site, with support in Greek and English.
How do we get started with DGSOFT?+
Book a short discovery call. DGSOFT reviews your current setup and goals, recommends the right Soft1 modules and integrations, and gives you a fixed implementation proposal — no obligation.

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