CCM/CTI for EntersoftONE CRM Cyprus – Integrate Calls with Your ERP

Every call becomes a revenue opportunity

When a customer calls, your team instantly sees their name, order history, and support tickets — before picking up the phone. No more asking 'who is this?' or 'can you repeat that?'. Your team resolves issues 40% faster, and customers feel valued from the first ring.

DGSOFT CCM/CTI connects your phone system directly to your CRM and ERP. Every inbound and outbound call is automatically logged, recorded, and linked to the correct customer record. No manual data entry. No missed follow-ups. No lost information.

What you get with DGSOFT CCM/CTI

Your team answers calls with a complete customer profile on screen — name, company, open orders, past support issues, and even notes from the last conversation. Call context is automatic. Your team spends less time searching and more time helping.

Call logging happens automatically. Every call is recorded and stored with the customer record. If a dispute arises, you have the evidence. If a team member leaves, their customer knowledge stays. No more lost information.

You can route calls intelligently. VIP customers go to senior reps. Support calls go to the right team. Calls can be redirected based on language, time of day, or customer segment. Your customers never feel like they're talking to a robot.

Real numbers, real results

Businesses using DGSOFT CCM/CTI typically see a 30% reduction in average call handling time. First-call resolution improves by up to 40%. Customer satisfaction scores increase by 20% or more. And your team saves hours each week on manual data entry.

Integration with your existing ERP (like SAP Business One) and CRM (like Dynamics 365) is included. You don't need to replace your current systems. We connect them.

Implementation in weeks, not months

We install and configure the software on your existing phone system or VoIP provider. Your team gets trained in half a day. Within two weeks, your business is running with full CTI integration. No downtime. No disruption.

We support all major phone systems used in Cyprus, including Avaya, Cisco, and 3CX. If you're using a cloud PBX, we integrate with that too.