The challenge
Euroblinds is a leading company in the shading systems industry, with a vertically integrated operation that includes production, sales, and specialized field service teams.
Euroblinds was facing the classic problem of information silos.
- Replacing a rigid, outdated software that could not keep up with the company's growth.
- Lack of immediate notification of field technical teams, which operated using manual procedures.
- Need for CTI Integration (telephone center interface) for customer identification and immediate service.
- Disconnection between the sales department, the production line, and management.
The solution
DGSOFT undertook the management of a complex project, consolidating all operations under the Soft1 ERP/CRM:
Soft1 360 (Mobile Solution): Equipping technical teams with a mobile application for real-time access to customer history, technical brochures, and work recording.
CTI & CRM Integration: Full integration of the telephone center, allowing agents to view the customer card before even answering the call.
Production & Supply Chain Alignment: Automation of the information flow, so that sales automatically update production and logistics.
"The result exceeded our initial expectations and contributed significantly to the digital transformation of Euroblinds." – Euroblinds
Results
The project exceeded initial expectations, achieving the complete digital transformation of Euroblinds. Customer service speed increased dramatically, team coordination was optimized, and management gained a clear, real-time view of profitability and production. DGSOFT's continuous guidance after implementation ensured stability and the smooth adoption of the systems by the staff.
Details
- CustomerEuroblinds Cyprus
- IndustryRetail Trade & Home Improvement